▌ 職務說明

• Provide first level support (managing and resolving end-user requests related to personal computers and office applications ) for computer and mobile device issues; escalate complex problems to the appropriate 2nd level support team.
• Work with 2nd level support team to resolve business applications issues. Configure, deploy and support IT hardware, including desktops, laptops, mobile devices, peripherals, and network equipment (IP Phones, etc.) in a LAN environments.
• Install, organize, and troubleshoot software packages, including operating systems, desktop software, and custom applications.
• Coordinate with equipment vendors and 3rd party suppliers to resolve technical issues.
• Organize workstations and IP Phones move.
• Maintain accurate inventories of software and hardware assets.
• Use JIRA ticketing system to track and maintain high level of service and support.
• Decommissioning / disposal of IT equipment, when necessary.
• Update and Review Technical and User procedures in Confluence.
• Involvement in continual improvement initiatives and project work is also expected.

▌ 理想的應徵者

• IT background
• Good level of English ( Read and Write )
• Experience in PC management & support and good knowledge of IT hardware (Laptops, Desktops etc.)
• Good knowledge of networking protocols and security practices
• Ability to configure end-user smartphones
• Must be customer focused
• Must be a team player with a proven desire and ability to quickly pickup new processes and technologies
• Must be able to prioritize and manage own time effectively and able to work unsupervised
• Good analytical and technical skills

▌ 福利待遇

• Well-known company in SITE.
• International exposure

聯絡人：Gary Cheng
聯絡電話：+886 2 6623 6788
E-mail：gary.cheng@ucatch.com.tw
職缺編號：#32