IT Trainee (SITE)
- Well-known company in SITE
- International exposure
▌ 職務說明
- Provide first level support (managing and resolving end-user requests related to personal computers and office applications ) for computer and mobile device issues; escalate complex problems to the appropriate 2nd level support team.
- Work with 2nd level support team to resolve business applications issues. Configure, deploy and support IT hardware, including desktops, laptops, mobile devices, peripherals, and network equipment (IP Phones, etc.) in a LAN environments.
- Install, organize, and troubleshoot software packages, including operating systems, desktop software, and custom applications.
- Coordinate with equipment vendors and 3rd party suppliers to resolve technical issues.
- Organize workstations and IP Phones move.
- Maintain accurate inventories of software and hardware assets.
- Use JIRA ticketing system to track and maintain high level of service and support.
- Decommissioning / disposal of IT equipment, when necessary.
- Update and Review Technical and User procedures in Confluence.
- Involvement in continual improvement initiatives and project work is also expected.
▌ 理想的應徵者
- IT background
- Good level of English ( Read and Write )
- Experience in PC management & support and good knowledge of IT hardware (Laptops, Desktops etc.)
- Good knowledge of networking protocols and security practices
- Ability to configure end-user smartphones
- Must be customer focused
- Must be a team player with a proven desire and ability to quickly pickup new processes and technologies
- Must be able to prioritize and manage own time effectively and able to work unsupervised
- Good analytical and technical skills
▌ 福利待遇
- Well-known company in SITE.
- International exposure
聯絡人:Penny Wang
聯絡電話:+886 2 7743-0816 ext. 8168
E-mail:penny.wang@ucatch.com.tw
職缺編號:#32
職務概要
▌ 地點
台北市
▌ 職缺類型
Trainee
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Ucatch Consulting Co., LTD
Taipei Office
Service Line| (02) 7743-0816 ext. 8168
Contact Email| service@ucatch.com.tw
Contact Address| Rm. 2715, 27F.,
No.9, Songgao Rd.,Xinyi Dist.,
Taipei City 11073, Taiwan